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The Toyota Way To Service Excellence: Lean Transformation In Service Organizations Subclass_ISLAMIC JR.REF & INFO. which is scheduled for renovationA must read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Likers famous 4P model makes it easy for you to implement Lean practices throughout your organization whether youre an executive, manager, or frontline worker who deals with customers every day.
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